FAQ's (Frequently Asked Questions)

  1. What is the right amount to spend when buying diamonds?
The selection of beautiful diamonds is almost limitless today. For virtually every budget, there is an option that will surely please the one you love. So, what is the right number? If you're buying a diamond, the commonly accepted guideline for purchasing diamonds is two month's salary. That number may work for some people and not for others, but it's a good amount to start.

2. What makes a diamond beautiful? It's all about diamond brilliance?
Of the many characteristics of a diamond that contribute to its beauty, diamond brilliance is the most important. Diamond brilliance is defined as the reflection of a bright white light from the facets of the diamond and is determined by the artistry of the cutting and polishing. Each facet must be cut and shaped with precision, and placed with perfect symmetry.

3. Why should I buy an unset Diamond rather than a finished product?
When it comes for diamond jewelry, you most probably invest in the Diamond and not in ring, earring etc. The price for setting is not relevant in comparison to the stone. You want the best stone possible for your money. How can you check that out? For this reason you can go with unset Diamond. By the way, never consult an appraiser that was recommended to you by someone else. Always choose yourself as per your requirement and budget.

4. Is it safe to buy a diamond over the Internet?
Yes. angeljewels.in is securing against loss, misuse, or alteration of your information, so ordering a diamond to us with Internet is the pleasant, worry-free online shopping experience.

5. Is it safe to get diamonds by courier?
Since we ship our diamonds by carriers like FedEx, the incidence of loss is generally no greater than with any other item you might ship. Additionally, all shipments are sent fully insured.

6. How do I check the status of my order?
To check the status of your order, simply click login to your account and at the top of the page, go to "Order History" and you will get all details for your certified and non certified diamonds order status.

7. Do you sell any conflict diamonds?
We source our diamonds from the world's best, most respected and largest diamond suppliers - DTC. We are committed to the highest standards on behalf of our customers. We guarantee that our goods are conflict-free based on personal and written knowledge.

8. What are the 4C's?
Diamonds are graded and priced according to what is universally referred to as the '4C's'. They are Cut, Color, Clarity and Carat weight. Each is a description of the various characteristics of a diamond. For example, Cut refers to the shape of the diamond, which affects its fire and brilliance. Color refers to the amount of color in the diamond (the less color a diamond has, the more valuable it is, all other factors being equal). Clarity describes the number of natural blemishes and inclusions a diamond has, and Carat Weight is simply a measurement of the diamond's weight (not its size).

9. What's the best way to care for and clean a diamond?
Here are some general guidelines for caring for and cleaning your diamonds: Avoid wearing your diamonds while doing housework, yard work or any other kind of rough work. Even though a diamond is extremely durable, a hard blow could chip it. Also, when doing household chores, never allow your Diamond to come into contact with chlorine bleach. The best way to clean your diamonds is in a bowl of warm, sudsy water with a bit of any mild liquid detergent. Brush the pieces with a soft brush, then transfer them to a wire or tea strainer and rinse with warm water. Dry with a soft lint-free cloth.

10. Does angeljewels.in share the information it gathers with others?
angeljewels.in does not provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, we give your name, shipping address, phone number, and order information to our shipping carrier.

11. Will I be getting the quality that the description states?
You can inspect and compare the diamond you received against the grading report.

12. Do you have stock of all diamonds displayed on your site?
We have an apt Inventory management system and our Live servers are updated instantly on each purchase. This ensures you of live stocks every time when you visit our website. However, under any unavoidable untoward situation, our stock is subject to availability at the time of your request.

13. Am I really getting a fair price and value?
The Internet gives you the opportunity to research and find the best value for your budget. We urge you to compare stones on our website to anyone else on the internet. We are confident that all of our diamonds are priced to beat the competition because we are the manufacturer and stone supplied directly from the factory so there is no middle man between us.

14. How can I be sure I am not getting a fake diamond?
You will have the original certificate available for you to examine and compare with the information provided on our website. We have in-house gemologists that examine every diamond that comes in and goes out of our facility ensuring that every piece is genuine and held to the highest standards.

15. Will the diamond look the way that I would like it to?
After viewing the actual diamond with the original certificate you are under no obligation to keep the diamond you purchased. You have the option of returning the diamond for a refund if it did not meet your expectations.

16. Is there a company inscription on the Diamonds?
No, we do not inscribe our company logo or name on any part of the Diamond.

17. Are all of your diamonds natural?
Yes, we only carry natural diamonds and do not sell laboratory or man-made diamonds.

18. What can client expect from angeljewels.in?
Our Client can expect the best quality of product and service from us. We try our level best to satisfy our customer expectation in all possible manners.

19. What assurance can angeljewels.in give for their diamond?
We assurance diamonds with the international standards, we deal in certified and non certified diamonds. Certified diamonds are certified by GIA, HRD, IGI- a well known laboratory for the international standards. Non – certified diamonds are graded by in-house gemologists who are well trained by recognized gemological institute.

20. What Separate Angel Jewels from other companies in Diamond industry?
We are known for our quality of cut and luster and even for I grade clarity stone. So this makes us different from others.

21. What kind of support will be available to the client?
We support and guide our client for the best purchase as per their requirement. And more over we educate them about the product. We are known for our best client services.

22. How can I contact you? You can Contact our customer care Executive – through email directly visit to our affiliated office or you can use Live Chat (Online)Live Chat live support.

23. How do I inquire about Diamond?
You can inquire about diamond by browsing our stock with registration to angeljewels.in

24. What if I can't find the diamond I want on your site?
If you can’t find diamond on our site as per your requirement, then you can email to our customer care executive or fill Diamond inquiry form. Our Customer Care Executive will reply to you within around a day.

25. If there was a problem while submitting my order, should I just resubmit?
Yes, if there was a problem while submitting your order, you can re-submit your order.

26. Can I make changes to my order in terms of diamond color/ clarity and size?
Yes, you can make changes to your order in terms of diamond's color/ clarity and size with order Id of your placed order in subject line by mailing us on [email protected] with in one day ( from your purchase date). However, your change request is subject to availability. angeljewels.in reserves all the rights to either cancel or reject the request. Decision of the management will be final.

27. How to Examine a Diamond?
To accurately judge the quality of a diamond, it is advisable to use more than the naked eye. Here are common ways to examine a diamond. Microscope/Loop : To examine inclusions, one uses either a microscope or a 10x magnifying glass called a jeweler's loop. This enables one to see inclusions in stones. Most dealers will let you use theirs. Diamond Tester : A diamond tester uses light to verify that the stone you are examining is really a diamond. It does not guarantee quality -- just the type of stone. Most testers will still work when the stone is mounted. Certification : If you are unsure of your diamond knowledge or the jeweler you are buying from, get a certified Diamond. The best known and reliable certification is from GIA (Gemological Institute of America) or EGL (European Gemological Laboratory).

28. How do I differentiate between Retail Buyers and wholesale Buyers ?
We define retail buyer as the one who has fewer purchases and the single one time purchase value is less than USD 25000. For values higher than USD 25000 our system may offer additional advantages in pricing. For us, the Wholesale Buyers are the ones who have been involved in bulk or volume buying consistently or those members who are associated with us as a part of our sales system through specific offices. Diamond Traders, Jewellery Manufactures, Retail Shops fall under this category.